455 HWY 35 South, Hudson, WI 54016

Phone:
(715) 386-9097
(800) 261-2837 (US Only)
Fax:
(715) 381-2121

We’re open Monday – Friday, 8:30 a.m. – 5p.m. CST

Frequently Asked Questions

Have you checked our FAQ’s?

Are purchases tax free
Yes, with the exception of orders shipped to Wisconsin (5.5% sale tax is automatically applied to WI orders)
Ordering Options
We have many ways you can place your order;
Order online, via our shopping cart.
Call your order into our factory with a visa, master or discover credit card (715) 386-9097.
Print off our 'Printable Order Form' and send that into us by fax (715) 381-2121 (please call and confirm your faxed order with us to make sure that we recieved it!)
Print off our 'Printable Order Form' & mail it to us with your personal check or money order; Aves; PO BOX 344; River Falls WI 54022
If you wish to purcahse locally, please see our 'Store Locator' or call and ask us if we have a vendor in your area; we are happy to re-direct you.
What is your return/exchange policy
Purchases must be returned within 30 days and must be new (unused). You need you original receipt (invoice or packing slip) in order to return all items, (you can request a new receipt if you have misplaced yours). Please note that Aves® Studio, LLC. merchandise purchased from other retailers, or specialty stores must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. Returns and exchanges will only be accepted from orders placed directly through Aves® Studio, LLC by phone or our official website, www.avesstudio.com If your item meets the above return/exchange policy requirements, you may proceed to acquiring Return Authorization, contact us at 715-386-9097 or aves@avesstudio.com; if you send us your order back without return authorization we will not accept the package.
Change or cancel my order
To cancel an order you recently completed, please contact customer service (aves@avesstudio.com or 715-386-9097) as soon as possible. If you order has not yet shipped we will make every effort to accommodate your request; however, keep in mind that our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been shipped and you the customer are liable for all shipping expenses.
Is ordering over the internet safe and secure
Yes. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure.
How can I resell Aves products
We require that you have a retail store and or Studio location, a tax id number and then contact us to request a vendor packet and or for more information. We do have some great ‘bulk’ pricing for those who make products using Aves® clays and resell them (this does not count as reselling our products).

View our full FAQ page

Contact Us Today

Phone: (715) 386-9097
Email: aves@avesstudio.com

Pickup/Factory Location:

Aves Studio LLC (Aves Taxidermy)
455 HWY 35 South
Hudson, WI 54016

Mail:
Aves Studio LLC
P.O. Box 344
River Falls, WI 54022

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